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Sales Engineer

RemoteUnited Kingdom, London, City of, LondonSales

Job description

Make buying easy

Paid’s mission is to make it easy for big companies to buy from small businesses.

We are building the next-generation procurement automation platform which turns the procurement functions into a profit centre. Our platform revolutionises the purchasing process by living at the intersection between buyers and suppliers:

  • We help large enterprises to find value by accessing the innovation of smaller suppliers in a seamless way - increasing efficiency and reducing cost

  • At the same time, we enable smaller suppliers to interact with their customers with an enterprise grade platform, streamlining the process from order to faster payment

Cost savings for buyers, faster payments for suppliers - we make the process magic for both sides!

🪄✨ If you’re an authentic communicator and hype organised, who is looking to get in on ground floor of a company with high growth on the cards, this could be the role for you!

💥 Joining as the very first Sales Engineer you'll be integral in guiding our prospective customers through our amazing product, working directly with them to get them set up for success on the platform.

🌱 This role is a unique opportunity for you to take on the challenge of building out this area of the business and make it flourish.

Role overview

As Sales Engineer, you’ll sit at the intersection of the Sales and Customer Success function, bridging the gap for our customers so they have a seamless transition from the sales lifecycle through to onboarding.

Sitting within the Sales team, you’ll aid in driving prospective customers through the sales pipeline. Your mission will be to deeply understand how their business works, what their company objectives are and become a trusted advisor; showing them first hand how Paid can help achieve their goals through insightful and powerful demos of our product.

As each new customer moves into the post-sales/pre-onboarding stage, you’ll work closely with each customer to understand their needs and specifications. Managing each configuration project, and working collaboratively with teams across the business to ensure each customer is successfully set up on the platform and ready to go live in the defined timeline.

Role location

We are a remote-first company and this role is London based, so you will work from home primarily but need to be able to travel into London to work at a co-working space 1-2 days per week.

What you’ll be doing


  • Lead on creating all product demos for prospective customers, and delivering visionary demos of how the Paid platform works, illustrating how our product can harmoniously sit with their current systems and articulate the value of Paid

  • Become a trusted advisor for our customers, understanding how their business works and what their company objectives are so you can advise the best possible set up on the platform

  • Proactively look and provide opportunities for customers when getting them set up on the platform

Project Management

  • Own the configuration process for each customer once they have agreed to purchase the software, working closely with our product team and engineers to ensure the customer portals are setup to the exact needs of each customer

  • Develop relationships with prospective customers, becoming their Paid expert, so you are on-hand to handle any questions or queries during the sales, pre-onboarding and product configuration process

  • Work closely with new customers to understand the scope, timeline and objectives for implementing Paid into their business whilst ensuring Paid’s overall objective of swift onboarding and go-live is met

  • Deliver detailed handovers to our Customer Success Managers about our new customers who are ready to be onboarded

  • Map out effective processes and procedures to help build out this area of the business, ensuring we have excellent documentation in place

Job requirements

You should join us if

  • You have a knack for quickly learning how SaaS products work, and being able to confidently present to stakeholders at various levels in an enterprise

  • You’re a strong and effective communicator; being able to effortlessly switch tones depending on who you are communicating with

  • You have experience working with enterprises and excellent customer relationship skills

  • You’ve got great technical know-how, and experience working with developers/product teams

  • You’ve experience managing multiple customer projects and you’re confident in managing your own workload, being able to effectively prioritise and balance all elements of the role

  • You can build out logical and effective processes, to ensure that all our customers have a excellent experience during the demo and configuration stage

Bonus points if

  • You have experience working in procurement, and understand the pain point we are trying to solve

  • You have experience working in an early stage start-up environment

  • You have experience working knowledge of HTML for template configuration

  • You have done some form of coding even at a basic level

What's in it for you

💸 £60,000-£80,000 per annum, depending on experience

📈 Potential to join the company EMI option scheme

🏄 25 days of annual leave + bank holidays and your birthday, off on us 🥳

🤸 Flexible working hours

🌎 Remote-first working environment

💳 Ultra-flexible benefits package via ThanksBen; monthly WFH allowance and annual equipment allowance, to spend flexibly as you want

🎉 Quarterly in-person company meet-ups

💊 Private Medical + Group Life Insurance

What’s next for Paid

With four large enterprise clients including the likes of BT live on our platform, and more in the pipeline to start very soon, for the rest of 2022 we’re focusing on expanding our team, as we rapidly expand from a business perspective and start to explore internationalisation. Over the next six months we are planning to nearly double the size of our team, as we gear up to start thinking about raising our Series A in 2023.

Our team

We are a small but mighty team of 16 people and growing fast. We work hard together, keeping each other accountable, and iterate quickly so we can successfully deliver our goals. Our people are the most important part of our business, and joining us you will have the opportunity to make a real difference, and help shape the future of Paid.

Our co-founders Tom and Natasha, have worked hard to build a culture of trust within the team; they trust us to deliver the work and we trust them to steer us in the right direction. Working in a remote-first environment we empower all employees to feel autonomy in their work. We strive to maintain a very flat structure across the company, so every employee’s voice can be heard. We don’t believe in micromanaging!

We live by the following core beliefs keep us focused on delivering our mission:

  • We believe that business is about people, not process. Relationships will always matter most.

  • We believe that software solutions should just work. The experience should be simple, purposeful and powerful

  • We believe that we can help smaller businesses thrive and the biggest businesses innovate and move quickly

  • We believe in guarantees: Cost savings for buyers and faster payments for suppliers